Opeego

User Terms of Service

*Last updated: May 11, 2025*

From everyone at Opeego, thank you for using our products! We build them to help you do your best work.

When we say “Opeego”, “we”, “our”, or “us” in this document, we are referring to "Opeego Technologies Inc.".

When we say “Services”, we mean our websites, including app.opeeego.com, all subdomains of opeego.com, and any product created and maintained by Opeego Technologies Inc. That includes Opeego (all versions), whether delivered within a web browser, mobile application, or another format.

When we say "The Customer", “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account.

Account Terms

  1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. Opeego cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.
  2. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
  3. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Acceptable Use Policy.

You acknowledge and agree to comply with these Terms, including the following rules regarding acceptable use of the Service and Websites (the “Acceptable Use Policy”). You may not:

  1. Access, manipulate, or utilize restricted areas of the Service and Websites, the systems of Opeego, or the technical infrastructure of its providers.
  2. Attempt to probe, scan, or test the security of any system or network, or bypass any implemented security measures.
  3. Access or search the Service and Websites using methods other than those officially supported by Opeego (e.g., scraping).
  4. Disrupt or attempt to disrupt the infrastructure, user access, or network operations, including but not limited to sending viruses, overloading, flooding, spamming, mail-bombing, or scripting the creation of User Content that interferes with the Service and Websites.
  5. Use or attempt to use artificial intelligence (AI) models in ways that breach these Terms or intentionally bypass safety mechanisms and functionality of the Service

Misuse of the Service and Websites

You are not permitted to use the Service or Websites to engage in, promote, or facilitate any of the following activities:

  1. Spreading false information, engaging in deception, or participating in fraudulent behavior;
  2. Impersonating any individual or organization, or falsely claiming an affiliation with any person or entity (including activities such as “spoofing” or “phishing”);
  3. Creating, distributing, or supporting content that is defamatory, libelous, threatening, harassing, stalking, or constitutes hate speech;
  4. Violating any applicable laws or infringing on the rights of others, including unauthorized tracking, surveillance, identification, or disclosing someone’s personal or confidential information without explicit consent;
  5. Harming, exploiting, or attempting to exploit minors in any way, including grooming or child sexual abuse;
  6. Sending unsolicited messages, advertisements, promotions, or spam;
  7. Publishing or sharing harmful, malicious, or disruptive content (e.g., malware or viruses);
  8. Promoting or advertising third-party products or services without proper authorization;
  9. Creating or distributing products or services intended to compete with Opeego.

User Content

You may not post any User Content to the Service or Websites—or otherwise use the Service or Websites—in any way that:

  1. Is deceptive, fraudulent, unlawful, obscene, defamatory, disparaging, libelous, threatening, or pornographic (including any form of child pornography, which we will promptly remove and report to law enforcement, including the National Center for Missing and Exploited Children, if discovered);
  2. Falsely represents AI-generated content as being created by a human;
  3. Targets or demeans others based on race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or medical condition;
  4. Includes personal information belonging to individuals under the age of 16;
  5. Contains sensitive personal data as defined by applicable law (e.g., financial details, payment card information, Social Security numbers, or health records) without prior written consent from Opeego through an authorized Customer Agreement;
  6. Includes viruses, bots, worms, or any other malicious or harmful software;
  7. Discloses information that you are not legally or contractually authorized to share, including under fiduciary obligations; or
  8. May result in harm to Opeego, its users, or any third party.

Payment, Refunds, and Plan Changes

  1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
  2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation. See our Cancellation policy for more details.
  3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  5. We process refunds according to our Refund policy.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. You can find instructions for how to cancel your account in our Cancellation policy. An email or phone request to cancel your account is not automatically considered cancellation.
  2. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
  3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Refund policy for more details.
  4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.
  5. Verbal, physical, written or other abuse (including threats of abuse or retribution) to an Opeego employee or officer will result in immediate account termination.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services, but do take uptime of our applications seriously.
  2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
  3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
  4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Opeego may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
    • To help you with support requests you make. We’ll ask for express consent before accessing your account.
    • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.

    • To safeguard Opeego. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.

  5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

  6. Under the California Consumer Privacy Act (“CCPA”), Opeego is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the Privacy policy. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Opeego’s Services in a way that violates the regulations.

Copyright and Content Ownership

  1. All content posted on the Services must comply with copyright law.
  2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
  3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
  4. Opeego or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Opeego. You must request permission to use Opeego’s logos or any Service logos for promotional purposes. Please email us at legal@opeego.com requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission from Opeego.
  6. All present and future rights in and to trade secrets, patents, copyrights, trademarks, service marks, know-how, and other proprietary rights of any type under the laws of any governmental authority, domestic or foreign, including without limitation rights in and to all applications and registrations relating to the Service and Websites shall, as between you and Opeego, at all times be and remain the sole and exclusive property of Opeego.

Indemnification

You agree to indemnify, defend, and hold harmless Opeego, its affiliates, and their respective officers, directors, employees, members, shareholders, contractors, and representatives from and against any claims or demands, including reasonable attorneys' fees, arising from or related to your use of the Service and Websites, your connection to the Service and Websites, your violation of these Terms, any applicable laws, your submission, posting, or transmission of User Content, or your infringement of the rights of any individual or entity. We reserve the right to take exclusive control of the defense in such disputes, and you agree to cooperate with us in asserting any available defenses.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Artificial Intelligence.

If you use any AI or machine learning features and functionality (including third-party models) provided by Opeego (collectively, “Opeego AI”), you agree to:

  1. Implement appropriate human oversight and safeguards to mitigate potential risks associated with your use of Opeego AI (i.e., impacts on a person’s fundamental rights, health or safety);
  2. Remain responsible for all decisions made, advice given, actions taken, and failures to take action based on your use of Opeego AI;
  3. Provide information about your intended use of Opeego AI and compliance with this Acceptable Use Policy upon request; and
  4. Evaluate Opeego AI outputs for accuracy and appropriateness in light of the probabilistic nature of AI and potential for producing inaccurate content.

Services Adaptations and API Terms

We offer Application Program Interfaces (“API”s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

  1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
  2. Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user’s activity other than time tracking, both inside and outside the applications. Opeego, in its sole discretion, will determine if an integration service violates this bylaw. A third party that has built and deployed an integration for the purpose of remote user surveillance will be required to remove that integration.
  3. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. Opeego, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Liability

We mention liability throughout these Terms but to put it all in one section:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE OPEEGO SHALL NOT BE LIABLE, IN LAW OR IN EQUITY, TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, LOST PROFITS, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF OPEEGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (V) OR ANY OTHER MATTER RELATING TO THESE TERMS OR THE SERVICES, WHETHER AS A BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE WHETHER ACTIVE OR PASSIVE), OR ANY OTHER THEORY OF LIABILITY.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.

General terms

  1. We reserve the right to modify or discontinue the Service and Websites (or any part of them), either temporarily or permanently, at any time and without prior notice. You acknowledge that Opeego will not be held liable to you or any third party for any changes, suspensions, or discontinuations of the Service and Websites.
  2. These Terms are governed by the laws of British Columbia, Canada, regardless of conflict of law principles. However, in jurisdictions where local laws require agreements to be governed by the consumer’s local laws, those laws will take precedence.
  3. Most disputes can be resolved informally. If you have an issue with us or our Service, you agree to contact us at legal@opeego.com with a brief written description of the dispute and your contact details (including your username, if applicable). Except for intellectual property disputes or small claims, both parties agree to make a good faith effort to resolve the matter through direct consultation before initiating legal action.
  4. Failure to enforce any provision of these Terms does not constitute a waiver of that provision. If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect, and the invalid provision will be interpreted to reflect the original intent as closely as possible.
  5. Unless explicitly stated otherwise, these Terms do not create any third-party beneficiary rights.
  6. These Terms, along with any referenced policies, represent the entire agreement between you and Opeego, superseding any prior agreements. In the event of a conflict between these Terms and any referenced resources, these Terms will prevail. If there is a conflict between these Terms and a Customer Agreement, the Customer Agreement will take precedence, followed by these Terms.
  7. Non-English translations of these Terms are provided for convenience only. In case of any discrepancies, the English version will prevail.
  8. You may not assign or transfer these Terms or any rights granted under them. Opeego may assign or transfer these Terms without restriction. These Terms are binding on and benefit both parties and their successors or permitted assigns. No oral statements can modify these Terms. These Terms do not create any agency, partnership, or employment relationship. Agreements made electronically are as legally binding as those made in writing.
  9. We may provide notices to you via email, postings on the Service and Websites, or other methods. Such notices are effective upon dispatch. Notices to us must be sent to the following address:
    Opeego Technologies Inc.
    329 Howe Street #1575
    Vancouver, BC V6C 3N2
    Canada

    Email: legal@opeego.com

If you have a question about any of these Terms, please contact our Support team legal@opeego.com.

Adapted from the Basecamp open-source policies / CC BY 4.0